Customer Education & Training

• Self Service - Automated Arm/Disarm Phone System & New Security Pins
• Customer Best Practices for Monitoring
• Onboarding
• Portal Onboarding Video
• Default Site Monitoring Hours
• Default Site Monitoring Protocols
• Pro-Vigil Desktop Portal
• Pro-Vigil Mobile App
• How To Use the Text to Disarm/Arm Service
• Dispatch Customer Best Practices -  A Trusted Advisor Perspective
• Daily, Monthly, and Custom Reports
• View Customer Tickets in the Pro-Vigil Help Center