How to submit a customer support request from your Pro-Vigil Customer Portal

1 Navigate to Pro-Vigil Customer Portal Login

2 Click "Support"

3 Click "Customer Support"

4 Select the option that best describes your request

5 Make sure the option selected matches your request

6 Use a descriptive subject line - this will enable us to categorize and triage the ticket.

7 • Include essential information, such as: 

   • Site Name 

   • Camera # 

   • If relevant, attach relevant files and screenshots, error messages and screen recordings. Visual aids         can significantly assist support agents in understanding the problem, leading to faster resolutions. 

   • Be concise and respectful, we are working hard to resolve your issue as soon as possible.

8.  Submit your request. Our team will be ready to assist. You will receive a confirmation via email with your ticket number, which you can reference to when speaking with one of our agents.